what happens when technology moves faster than trust?

Financial services face a growing technology trust gap.

AI and emerging technologies offer enormous potential to improve customer outcomes, enhance experiences and drive business efficiency. Yet adoption depends on something technology alone cannot create - trust. 

Join a select group of senior financial services leaders for an exclusive, invitation-only discussion exploring how organisations can bridge the gap between innovation and customer confidence.

The discussion

AI and emerging technologies have the potential to improve customer experiences, solve real customer problems and drive significant operational efficiencies. Yet while organisations are accelerating adoption, customer confidence is not always keeping pace.

It creates a paradox at the heart of modern financial services:

You won’t use what you don’t trust, but you can’t fully trust what you haven’t used.

To help explore this challenge, we’ll share insights from newly commissioned consumer research into attitudes towards AI, trust and the future of managing money.

The findings won’t be presented as a set of answers. Instead, they’ll act as a catalyst for an open discussion between senior leaders on how organisations can balance innovation, adoption and customer confidence, leaving with practical ideas and actions to take back into their businesses.

What to expect

This is not a conference, presentation or panel session. It's an opportunity to step away from day-to-day demands and join a small group of peers for a candid conversation.

Together, we’ll explore:

• How organisations are balancing innovation with customer trust
• The role of brand, customer experience and communication in driving adoption
• The opportunities and challenges emerging from AI adoption
• Different approaches being taken across the sector
• The realities of delivering change in a fast-moving environment
• Practical actions leaders can take to build confidence and create value

You’ll also have the opportunity to connect with senior leaders facing the same strategic challenges.

Who you'll be joining

Hosted by Enjoy, a digital experience and performance marketing agency with over 18 years' experience supporting financial services organisations.

We partner with brands across banking, insurance, debt support and wealth management, including Bank of Ireland, Ageas, Foresters Financial, StepChange Debt Charity and Titan Wealth.

Your roundtable hosts

Christina Miller

As Client Partner for Enjoy's financial services clients, Christina helps organisations navigate changing customer expectations and transformation. With over a decade of financial services experience, she specialises in turning complex challenges into clear, actionable thinking.

Si Muddell

Si has nearly 20 years' experience helping organisations drive growth, transformation and customer change. Having worked across both agency and client-side roles, he brings a practical perspective on balancing innovation, customer adoption and trust.

THIS EVENT IS INVITATION ONLY.

This is a private, invitation-only discussion with a limited number of places available.

If you would like to join us, please register your interest using the form below. We'll review all submissions and confirm attendance with selected guests to ensure a balanced and valuable discussion for everyone involved.

Further details, including menu options and event logistics, will be shared directly with confirmed attendees in the coming weeks.