Research Manager

We're expanding our team. Could you be our next recruit?

This is a great opportunity for an experienced researcher to join our team and drive results through understanding our client’s customers.

This is a really varied role, where research plays a key role across the agency in understanding our client’s customers. We have clients across a wide range of sectors and execute a wide range of user research methods (user testing, depth interviews, persona development etc.), where research solutions are designed to meet objectives.

Being a fully integrated digital agency, you’ll have the opportunity to follow research projects right through to delivery and results, to see the impact research has made.

You’ll work closely with, and be able to learn from, a number of different teams from marketing and production to produce research to power strategies and solutions to help our clients and their customers.

We're a close team so we want someone who has a get-up and go attitude who is great at building relationships and can help maintain our friendly and positive working environment.

About Enjoy Digital

We’re a full-service digital agency based in Leeds city centre, a stone’s throw away from the bus and train station and Leeds’s many shops, bars, and restaurants.

Insight is central to everything we do at Enjoy and research forms a key part of that, ensuring we’re developing strategies and solutions that meet objectives and provide a great experience for our clients customers.

Our team is a close bunch who are all passionate about what they do and we’re looking for a like-minded research specialist to join us.

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Responsibilities:

  • Determine the best approach to user user research, based on client objectives
  • Use a variety of appropriate research methods, such as user interviews, focus groups, moderated user testing, surveys
  • Manages the relationship with recruitment and facility partners
  • Create screening questionnaires, discussion guides and test scripts
  • Plan and schedule user research sessions
  • Is the moderator and leads user research sessions, ensuring the outputs will meet objectives
  • Analyse and interpret user research data to ensure outputs meet objectives
  • Build reports that clearly show user research findings and outputs
  • Prioritise recommendations based on impact on objectives
  • Present findings both internally and to clients
  • Share knowledge across the agency in research techniques
  • Research and develop new user research techniques to continually develop our user research offering
  • Be a key member of the UX team, contiburing to and developing projects to work towards continual growth in the UX offering
  • Determines best approach, develops pitch decks and delivers pitches for new opportunities
  • Identify opportunities to sell in research to existing clients
  • Ensure all research projects are delivered on time, to budget, meeting objectives
  • Liaise with teams across the agency on and understands how research impacts other teams work
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Experience:

  • 3+ year experience managing and moderating research
  • Qual and quant research, covering; surveys, user testing, depth interviews, focus groups, persona development, card sorting
  • Proven track record of delivering research projects to meet objectives
  • Understanding of research in digital
  • Understanding of UX principles
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Skills:

  • Communications - Excellent communication skills both internally/externally and in verbal/written formats.
  • Proactivity - Constantly being on the front foot and not waiting to be chased on activity. Going above and beyond is a key aspect to this role.
  • Problem Solving - Able to take ownership of problems and work to solve these with the resources available to you
  • Self-Confidence - Projecting a sense of calm to inspire confidence in others, having the courage to ask questions and contribute to discussions.
  • Positive Attitude - Always showing your best and remaining positive, generating good energy and good will within the company.
  • Flexibility/Adaptability - Able to adapt to new situations and challenges. Embracing change and being open to new ideas.
  • Planning - A very organised individual able to produce plans that tie in directly with the strategy devised with the objectives in mind
  • Presentation / client relationship -Excellent presentation skills - showcasing this through client comms, internal sessions and new business opportunities
  • Building relationships - Build strong relationships with fellow team members, clients and suppliers
  • Sales/Pitching - Is capable of understanding a brief and creating/pitching a response to achieve the potential clients objectives.
  • Strategic - Strategic thinker able to develop working strategies with the end objectives in mind
  • Mentoring - Able to mentor more junior members of the team across a variety of tasks to improve their knowledge
  • Management - Able to manage and support and delegate to junior members of the team to ensure they complete their tasks and responsibilities to a high standard, on time and within budgets
  • Ownership - Actively owns digital insights projects, ensuring the delivery of projects to hit targets and meet objectives
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Package

  • Competitive salary
  • 25 days holiday a year, with the option to buy three additional days
  • Flexible working hours
  • Company rewards scheme, childcare benefits and dedicated training programme
  • City centre location, five minutes' walk away from Briggate and a 10 minute walk to the train station or Leeds Dock
  • Plenty of social events, activities and opportunities organised by our Life at Enjoy team
  • Friday beers at 4pm to toast to the weekend

Join our team

We’re always on the lookout for talented people to come and join us. Get in touch using the form below or e-mail us at jobs@enjoy-digital.co.uk, we’d love to hear from you.

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